Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Luckygreen Casino. Please read them carefully before opening an account, depositing funds or participating in any gambling activity.

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1. General terms and acceptance

These Terms & Conditions govern your access to and use of Luckygreen Casino, including its website, account services, games, promotions and related features. By visiting the website, registering an account, making a deposit or using any service, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree with them, you must not use the website or its services.

In this article

Additional rules may apply to particular games, payment methods, promotions or services. Those rules will be made available where relevant and form part of these Terms & Conditions. If an additional rule conflicts with a general term, the specific rule will apply to the relevant activity. Promotional offers may also be subject to separate promotional terms, eligibility requirements, expiry periods and wagering conditions.

Luckygreen Casino may update these Terms & Conditions from time to time. Changes may be made to reflect changes in the law, our services, security requirements or operational practices. The current version published on the website will apply to future use of the services. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and lawful use

You may only use Luckygreen Casino if you are legally permitted to do so in your location and meet any applicable minimum age requirement. You are responsible for checking that online gambling is lawful for you before using the website. Access may be restricted where gambling services are not permitted or where Luckygreen Casino cannot lawfully provide its services.

You must provide accurate, complete and current information when registering and whenever requested.
You must use the account for your own personal use and must not open or control an account on behalf of another person.
You must not allow another person to access or use your account.
You must not use the website for unlawful purposes, fraud, money laundering or any activity that could harm the service or other users.
You must comply with all applicable Australian laws and any other laws that apply to your use of the website.

2. Accounts, verification and security

An account may be required to access certain features. During registration, you must provide information that is truthful and belongs to you. You must promptly update your details if they change. Providing false, misleading or incomplete information may result in restricted access, account closure, cancellation of transactions or other action permitted under these terms.

Luckygreen Casino may carry out identity, age, address, payment and source-of-funds checks. These checks help protect players, prevent fraud, meet responsible gambling obligations and support compliance with applicable legal requirements. You may be asked to provide documents or information within a reasonable period. Until verification is completed, access to some features, withdrawals or account activity may be delayed or restricted.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Luckygreen Casino to maintain appropriate security. You should choose a strong password, avoid sharing it and notify us promptly if you believe your account has been accessed without permission. We may suspend access while investigating suspected compromise, fraud or other security concerns.

One account and account restrictions

Unless expressly permitted, each player may hold only one account. Duplicate, linked or misleading accounts may be reviewed and may be closed. If more than one account is identified, Luckygreen Casino may take action in accordance with applicable law and these terms, including cancelling unauthorised activity or reviewing balances and transactions.

You may request account closure at any time. Luckygreen Casino may also suspend or close an account where there is a suspected breach of these terms, responsible gambling concern, legal requirement, security risk, payment issue or suspected dishonest or unlawful conduct. Where appropriate, we will explain the general reason for action, subject to legal, security and privacy limitations.

3. Deposits, withdrawals and gambling activity

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Deposits must come from a source held in your own name unless another arrangement is expressly accepted. Luckygreen Casino may reject, reverse or review a transaction where there is a security, compliance or payment concern.

You should only deposit money that you can afford to lose. Account balances are not a savings product and should not be treated as an investment. You are responsible for checking transaction details before confirming a deposit or withdrawal. Your payment provider may apply its own fees, processing rules or currency conversion charges, and Luckygreen Casino cannot control those third-party terms.

Withdrawals may be subject to account verification, transaction checks and any applicable game or promotional rules. Funds may be returned through an appropriate method connected with your account. We may ask for further information before processing a withdrawal where this is reasonably required for security, identity or legal checks. Processing time can depend on the payment method, financial institution and completion of requested verification.

Games, bets and technical issues

You are responsible for checking your selections before confirming a bet or game entry. Once an activity has been accepted, it generally cannot be changed or cancelled except where the applicable game rules, a technical error or legal requirement provides otherwise. Game outcomes are determined by the relevant game system and its published rules.

If a system error, software fault, communication failure or other technical issue affects a game, transaction or account balance, Luckygreen Casino may pause the relevant service and investigate. Where appropriate, affected activity may be corrected, voided or otherwise handled in accordance with the applicable rules and law. You must not knowingly take advantage of an error and should report suspected errors promptly.

You are responsible for your internet connection, device, software and access to the website. Luckygreen Casino does not guarantee that the website will always be available, uninterrupted or free from errors. We may suspend services for maintenance, updates, security reasons or circumstances outside reasonable control.

4. Promotions, privacy and other important terms

Promotions, bonuses and special offers are available only to eligible players and may be subject to separate terms. Before participating, you should read the relevant offer conditions, including any qualifying activity, time limits, wagering requirements, game restrictions, maximum values or withdrawal conditions. Luckygreen Casino may withdraw, amend or decline an offer where permitted by its terms or where misuse, error or ineligibility is identified.

A player must not abuse a promotion, create accounts to obtain an unfair advantage, use another person's details or manipulate the service. Suspected promotional abuse may lead to an offer being removed, related activity being reviewed and an account being restricted or closed, subject to applicable law.

Privacy and communications

Personal information is handled in accordance with the Luckygreen Casino Privacy Policy. Information may be collected and used to provide services, manage accounts, process payments, verify identity, prevent fraud, meet legal obligations, support responsible gambling and improve the website. By using the service, you acknowledge that relevant information may be shared with service providers or authorities where legally permitted or required.

You may receive service messages about your account, transactions, security, verification or changes to the website. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact and account information current so important notices can reach you.

Responsible gambling and liability

Gambling should be an enjoyable form of entertainment, not a way to make money or recover losses. Set personal limits, take breaks and never gamble with money needed for everyday expenses. If gambling is becoming difficult to control, use the responsible gambling tools available through the website and seek support from an appropriate independent service.

To the extent permitted by law, Luckygreen Casino is not responsible for losses caused by your failure to follow these terms, misuse of your account, inaccurate information, interruptions outside reasonable control or unauthorised access resulting from your failure to protect account details. Nothing in these terms excludes or limits a right or responsibility that cannot lawfully be excluded or limited.

These Terms & Conditions are governed by the laws applicable in Australia, unless a different requirement applies under mandatory law. Any dispute should first be raised through the available support process so it can be reviewed fairly. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.