Privacy Policy

Information we may collect

The information collected by an online gambling service can vary depending on how you use the website, the account features you access and the checks that apply to your activity. Luckygreen Casino may collect information that you provide directly, information generated when you use the website, and information received from authorised service providers where this is reasonably necessary.

In this article

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to create and manage an account. We may also request information or documents needed to confirm your identity, age, eligibility or account ownership. Verification documents can contain sensitive personal details, so they are handled for verification, security, compliance and fraud-prevention purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment providers may process payment card, bank or other payment details under their own privacy arrangements. We may receive limited information about a payment, such as its status, amount, method and reference, without necessarily receiving or storing all of the underlying payment credentials.

Technical, device and usage information

When you use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session activity and referral information. We may also record information about account access, security events and interactions with our website or support services.

Communications and support information

If you contact us, we may keep the content of your message, your contact details, account information and any documents or information you choose to provide. This helps us investigate questions, respond to requests, improve support and maintain appropriate records.

How we use personal information

Luckygreen Casino may use personal information for the following purposes:

To create, maintain and administer your player account.
To provide casino services, process gameplay activity and maintain accurate account and transaction records.
To verify your identity, age, eligibility and account ownership.
To conduct security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
To process or facilitate deposits, withdrawals and other account-related transactions.
To communicate with you about your account, service updates, security matters and support requests.
To investigate complaints, suspected misuse, technical problems or breaches of our terms.
To maintain, test, secure and improve the website, systems and user experience.
To comply with legal, regulatory, tax, reporting, court or law-enforcement requirements that apply to the service.
To send marketing or promotional communications where permitted and where you have provided consent or another valid permission applies.

We may combine information from different sources where this is reasonably required for account administration, verification, security, support or legal compliance. We do not use personal information for purposes that are materially unrelated to the reason it was collected unless permitted by law or you have been informed and, where required, given a choice.

Marketing choices

You can choose not to receive marketing communications. Each electronic marketing message may include an unsubscribe option where appropriate. Stopping marketing messages will not prevent important service, account, security or legal communications. You may also contact us to withdraw consent to marketing, as described in the section on your privacy rights.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help protect the service. Some cookies are necessary for core features, while others may help us analyse or personalise the experience. You can manage or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended.

When information may be shared

Personal information may be shared with service providers that help operate the website and provide services such as hosting, payment processing, identity verification, fraud monitoring, customer support, technology, security, communications and analytics. These providers should only receive information reasonably needed for their services and may be subject to confidentiality and security obligations.

Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect players or the public, investigate suspected fraud or other unlawful activity, enforce our terms, or protect the rights and security of the service. If the business or its assets are reorganised, transferred or reviewed, information may be handled as part of that process, subject to applicable privacy requirements.

Security and international handling

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, and you should use a strong, unique password and keep your login details confidential.

Some service providers may handle information in countries outside Australia. Where this occurs, appropriate steps are taken to support secure handling and to meet applicable privacy requirements. The location and systems used may change as technology and service arrangements develop.

Your privacy rights and information retention

Depending on your circumstances and applicable privacy requirements, you may have rights to ask about the personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your information, and withdraw consent for marketing. You may also ask questions about how your information is used or raise a concern about our handling of your information.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@luckygreencasino.click. Please provide enough information for us to understand and verify your request, such as the account details associated with it. We may need to confirm your identity before disclosing or changing personal information. This is a security measure designed to prevent information from being accessed or changed by someone else.

We will consider and respond to privacy requests within a reasonable time and in accordance with applicable requirements. Some requests may be limited or declined where an exception applies, for example where providing information could affect security, fraud prevention, another person's privacy, legal proceedings or a legal obligation. If we cannot complete a request, we will generally explain the reason where permitted.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. When an account is closed, some records must still be kept for a period required by law. This can include identity, transaction, security and compliance records. We do not promise to delete information immediately after account closure where retention is required or otherwise permitted.

When information is no longer required, we may securely delete it, anonymise it or place it beyond routine use, subject to technical, legal and record-management requirements. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website applies to information handled under it.

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