Responsible Gaming

Luckygreen Casino is committed to promoting safer gambling. Gambling should be an entertainment choice, not a way to make money, manage financial problems or escape difficulties. This page explains practical steps you can take to stay in control, recognise when gambling may be becoming harmful and access independent support in Australia.

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Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or by the applicable game rules. Previous results do not predict future results. A win does not mean that another win is due, and a loss cannot be recovered by continuing to play. Only gamble with money you can afford to lose after essential living costs and other financial commitments have been met.

In this article

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, similar to spending on other leisure activities. Do not use rent, mortgage payments, household bills, education costs, emergency savings or borrowed money for gambling. Never chase losses by increasing your stakes or playing for longer than planned. If your gambling is causing stress, affecting relationships or creating financial pressure, take a break and seek support.

Practical ways to stay in control

Set a gambling budget before you start and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from your everyday spending money.
Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a personal problem.
Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
Keep records of your deposits, withdrawals, wins and losses so that your activity remains clear.
Avoid gambling as a response to a previous loss or as a way to celebrate a win.
Make time for work, study, family, friends, exercise and other interests.

You are responsible for making choices that suit your circumstances. If you are under financial or emotional pressure, gambling is unlikely to resolve the underlying issue and may make it more difficult to manage.

Use available account controls

Account controls can help you plan your activity and create space between deciding to gamble and accessing your account. Where available, use the responsible gambling tools provided through your account or request assistance with applying an appropriate restriction. Available options may include deposit limits, spending limits, wagering limits, session reminders, time limits, cooling-off periods or account closure.

Choose limits before gambling rather than after you have started. A limit should reflect an amount you can genuinely afford, not an amount you hope to win back. Review your settings regularly and lower them if your circumstances change. A limit is not a guarantee that gambling will remain affordable, so continue to monitor your behaviour and spending.

Taking a break or closing your account

If you need time away from gambling, consider using a cooling-off period or requesting that your account be closed. A break can be useful when you feel distracted by gambling, are spending more than planned or want to reset your habits. Closing an account may be more suitable if you have repeatedly tried to reduce your gambling but have not been able to do so.

If you request account closure or self-exclusion, do not create another account or use another person’s account to continue gambling. Ask people close to you for support and consider blocking gambling websites or applications on your devices. Removing saved payment details and limiting access to available funds may also help you follow through with your decision.

For information about the controls available on your account, review the relevant account settings or contact Luckygreen Casino through the support channel shown on the website. We will not invent or assume a particular limit, waiting period or account process, so please check the current information provided with your account.

Recognising signs of gambling harm

Gambling can become harmful gradually. Some people may not notice the change until gambling has affected their finances, wellbeing or relationships. Consider whether any of the following signs apply to you or someone you know:

Spending more time or money gambling than you intended.
Trying to win back losses by gambling more often or using larger amounts.
Feeling restless, irritable or anxious when attempting to stop or cut down.
Thinking about gambling throughout the day or finding it difficult to focus on other activities.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, missing payments or selling possessions because of gambling.
Using money needed for food, housing, bills or other essentials.
Gambling to cope with stress, loneliness, sadness, anger or other difficult emotions.
Arguing with family, friends or colleagues about gambling.
Missing work, study, appointments or personal responsibilities.
Feeling guilty, ashamed or distressed after gambling, but continuing to play.
Neglecting sleep, health, relationships or other activities because of gambling.

One sign may be enough to justify taking a break and talking to someone. You do not need to wait until a serious problem develops before asking for help. Speaking openly with a trusted person, financial counsellor, healthcare professional or gambling support service can make it easier to understand what is happening and decide on practical next steps.

If someone close to you is affected

Gambling harm can affect partners, family members, friends and colleagues as well as the person gambling. If you are concerned about someone else, choose a calm time to raise the subject without blame. Explain what you have noticed, listen to their concerns and encourage them to seek independent support. Protect your own finances where necessary, and do not provide money to repay gambling debts without considering professional advice.

Independent help in Australia

Independent gambling support is available across Australia for people who gamble and for anyone affected by another person’s gambling. Gambling Help Online provides information, assessment tools, counselling and support options through its Australian service. State and territory gambling support services may also offer counselling, financial guidance, family support and information about self-exclusion or other local options.

If gambling is connected with anxiety, depression, substance use or thoughts of self-harm, seek urgent assistance from an appropriate health or emergency service. In an immediate emergency, contact the emergency service available in your location. If you are worried about your safety, move to a safe place and tell a trusted person what is happening.

Luckygreen Casino does not replace independent counselling, financial advice or medical care. Support services can help you make a plan that reflects your personal circumstances, including your finances, relationships, mental health and access to gambling. Seeking help is a practical step and does not require you to manage the situation alone.

Our approach to safer gambling

We aim to provide clear responsible gambling information and support users who want to manage, pause or stop their gambling. We may take steps that are appropriate under our procedures and applicable requirements when concerns are identified. We also expect account holders to provide accurate information, keep their account secure and follow the relevant account and website terms.

If you believe gambling is no longer suitable for you, stop playing and use the available account controls or support options. Do not wait for losses to increase or for circumstances to become more serious. Responsible gambling means making informed choices, accepting that losses are possible and being prepared to stop when gambling is no longer enjoyable, affordable or under control.